Ytica WFO & Analytics
Perfect your contact center. Explore new ways to wow your customers. One month on us. Start running your contact center on Ytica W...
Perfect your contact center. Explore new ways to wow your customers. One month on us. Start running your contact center on Ytica Workforce Optimization (WFO) today and manage performance, quality and customer experience with intuitive dashboards, powerful analytics and uniquely agent-centric workflows. Ytica helps contact center managers gain clearer insights, helps agents take control of their development and helps customers quickly resolve their issues. Whether you’re looking for performance reports or agent scorecards, need to verify compliance statements, identify key phrases in conversations, or spot trends in first call resolution (FCR), Ytica’s capabilities and expertise give you the power to do things you simply can’t do in other apps. advanced reporting voice analytics workforce optimization StrategicFree trial
